Frequently Asked Questions
About Bingsu
What is Bingsu?
What is Bingsu?
Bingsu is a curated Korean skincare platform focused on helping people make better skincare decisions. Instead of overwhelming routines, we focus on carefully selected products that work together to support healthy, balanced skin.
Why is it called Bingsu?
Why is it called Bingsu?
The name comes from the Korean dessert Bingsu, which combines different ingredients in balanced layers. Our skincare philosophy follows the same idea: the right products working together in harmony.
What makes Bingsu different?
What makes Bingsu different?
We focus on thoughtful curation rather than endless product options. Each product is selected for its formulation, effectiveness, and ability to support real skin concerns
Understanding Your Skin
How do I identify my skin type?
How do I identify my skin type?
Your skin type is usually classified as oily, dry, combination, or normal.
A simple way to identify it is to cleanse your face and wait about 30 minutes without applying any products.
If your skin feels shiny, especially on the T-zone, it may be oily.
If it feels tight or rough, it may be dry.
If the T-zone is oily but the cheeks feel normal or dry, it may be combination skin.
What causes oily skin?
What causes oily skin?
Oily skin is caused by higher sebum production. This can be influenced by genetics, hormones, climate, and even using products that are too harsh, which can cause the skin to produce more oil.
Why is my skin dry even after moisturizing?
Dryness can happen when the skin barrier is weakened or when the skin lacks enough hydration. In many cases, the skin needs both hydrating ingredients (such as humectants) and barrier-supporting ingredients to retain moisture.
How should I build a simple skincare routine?
How should I build a simple skincare routine?
A simple routine usually includes:
Cleanser – removes dirt and excess oil
Treatment or serum – targets specific concerns
Moisturiser – supports the skin barrier
Sunscreen (daytime) – protects the skin from UV damage
The key is choosing products that work well for your skin rather than using too many steps.
Product Safety & Usage
Should I patch test new skincare products?
Should I patch test new skincare products?
Yes. Always apply a small amount of the product on a small, discreet area of skin—ideally the inner forearm, behind the ear, or along the jawline—and wait 24 hours before full use.
How long does it take to see results?
How long does it take to see results?
Skincare works gradually. Most products show noticeable improvements after consistent use for 2–4 weeks.
Can I use these products if I have sensitive skin?
Can I use these products if I have sensitive skin?
Many Korean skincare formulas focus on calming and barrier-supporting ingredients, but we always recommend patch testing before full use.
Choosing the Right Products
How do I know which products are right for my skin?
How do I know which products are right for my skin?
Start by understanding your skin type and main concerns. Our product descriptions highlight who each product is best suited for.
Do I need a long skincare routine?
Do I need a long skincare routine?
Not necessarily. At Bingsu, we believe skincare should be purposeful. A simple routine with the right products is often more effective than a complicated one.
Can I use multiple products together?
Can I use multiple products together?
Yes, but they should complement each other. A typical routine includes cleanser, treatment products, moisturizer, and sunscreen.
What skin types are your products suitable for?
What skin types are your products suitable for?
Our products are selected to support different skin types, including oily, dry, combination, and sensitive skin.
Orders
How do I place an order?
How do I place an order?
Simply add your chosen products to the cart, enter your shipping details, and complete checkout.
Can I change or cancel my order?
Can I change or cancel my order?
Orders can only be modified or cancelled before they are shipped. Please contact us as soon as possible if you need assistance.
How can I track my order?
How can I track my order?
Once your order is shipped, you will receive tracking details via email or message.
Shipping & Delivery
Where do you ship?
Where do you ship?
We currently ship across India.
How long does delivery take?
How long does delivery take?
Orders typically arrive within 3–7 business days, depending on your location.
Returns & Support
Can I return skincare products?
Can I return skincare products?
Due to hygiene reasons, opened skincare products cannot be returned.
What if my product arrives damaged?
What if my product arrives damaged?
Please contact us within 48 hours of delivery with photos of the product and packaging.