At Bingsu, customer satisfaction is our priority. This policy is designed to ensure a smooth and transparent process for returns, refunds, and exchanges, while maintaining strict hygiene and safety standards applicable to skincare products. Please read this policy carefully before initiating any request.
Return, Refund & Exchange Policy
1.1 Return Eligibility & Window
We accept return requests within 7 calendar days from the date of delivery. Requests raised after this period will not be accepted.
To be eligible for a return, the following conditions must be met:
- The product must be unused, unopened, and in its original sealed condition
- The product must be returned in its original packaging, including all accessories, inserts, and intact seals
- Proof of purchase (Order ID or invoice) must be provided
- Clear photographs and/or an unboxing video must be submitted at the time of raising the request
- The return request must be sent to info@bingsu.skin within the 7-day window
Note: An unboxing video is strongly recommended for all orders and is mandatory for claims related to damaged, defective, or incorrect products. Claims without supporting evidence may not be accepted.
1.2 Non-Returnable Items
Due to hygiene and safety considerations, the following items are not eligible for return or exchange:
- Products that have been opened, used, or partially consumed
- Products with tampered packaging, broken seals, or missing labels (unless caused during delivery)
- Sheet masks, face masks, under-eye patches, and other single-use products
- Products purchased during sales, promotions, or clearance events (unless defective or damaged)
- Gift cards, promotional credits, or vouchers
- Products damaged due to misuse, improper storage, or failure to follow usage instructions
1.3 How to Raise a Return or Exchange Request
To initiate a request:
- Email info@bingsu.skin within 7 days of delivery with the subject line: “Return Request – [Order ID]”
- Include your Order ID, product details, reason for return, and supporting images/videos
- Our team will review your request within 2–3 business days
- If approved, return instructions will be shared
- Once the product is received and inspected (within 2–4 business days), the refund or exchange will be processed
Note: Return shipping costs are to be borne by the customer unless the return is due to a defect, damage, or incorrect product delivery.
1.4 Refund Policy
Refunds will be processed using one of the following methods:
a) Original Payment Method For prepaid orders (credit card, debit card, UPI, net banking, or wallet), the refund will be credited back to the original payment source. Processing may take 7–10 business days, depending on your bank.
b) Store Credit Customers may opt for store credit, which:
- Will be issued within 2–3 business days after approval
- Can be used on www.bingsu.skin
- Is valid for 12 months from the date of issue
- Is non-transferable and cannot be converted to cash
The refund method must be selected at the time of approval and cannot be changed later.
1.5 Bank & Payment Issues
For payment-related concerns such as failed transactions, duplicate charges, or debits without order confirmation, please contact us within 72 hours at info@bingsu.skin with:
- Name and registered contact details
- Transaction date and amount
- Bank reference/UTR number
- Payment proof (if available)
We will coordinate with our payment partners to resolve the issue within 5–10 business days, subject to bank processing timelines.
1.6 Damaged or Defective Products
If you receive a product that is damaged, defective, or near expiry (within 3 months of expiry at delivery), you are eligible for a replacement or refund.
You must notify us within 48 hours of delivery with supporting images/videos. Claims raised after this period may not be accepted.
1.7 Incorrect Product Delivered
If you receive the wrong product, notify us within 48 hours with your Order ID and product images. We will arrange a reverse pickup and ship the correct item at no additional cost, subject to availability.
1.8 Missing Items (Partial Orders)
If any item is missing from your order, report it within 48 hours with relevant images. We will investigate and either dispatchthe missing item(s) or issue a refund.
1.9 Exchange Policy
Exchanges are allowed for eligible products, subject to availability, in the following cases:
- Exchange for a different variant of the same product
- Exchange for a different product of equal or higher value (price difference to be paid by the customer)
Each product is eligible for one exchange only. If the requested product is unavailable, a refund will be offered as per your chosen method.
All policy documents are subject to the laws of India and jurisdiction of courts in Ahmedabad, Gujarat.